Frequently Asked Questions

What is Shopmobility?

Sutton Shopmobility is a charity set up to loan wheelchairs, scooters and mobility equipment to people with mobility problems.

Will I receive training and advice when using a powered vehicle for the first time?

Yes, the staff and volunteers will spend time with you ensuring you feel comfortable and confident with a vehicle that’s appropriate to your needs.

Where can I use the vehicles?

In Sutton town centre – to visit the shops, Library, Civic Offices, Cinema etc.

What time do I have to return the vehicle?

All wheelchairs and scooters must be returned to the office by 4:45pm at the latest on Tuesday – Friday and 3:45pm on Saturdays.

Do I have to have a blue badge to be able to join the scheme?

No, the scheme is open to anyone with a disability, including people with temporary disabilities such as a broken limb, people awaiting hip replacement or pregnant women etc.

Do I have to live in the Borough?

You do not have to live in the Borough to be able to borrow a vehicle. Friends and family who are visiting are welcome to use the scheme – just ensure you bring some photo and address ID.